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NRG Home Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy outlines the information NRG Home will collect and how we will use that information. This statement will also explain how you can make your preferences known regarding when NRG Home may send marketing communications to you.

What Information We Collect

NRG Home's primary goals in collecting information are to allow us to enroll you for energy service and to offer products and services which are relevant to consumers like you. Personal information also allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience smooth and efficient. Any personal information that we collect will only be used to render service to you (including administering the rewards associated with your account) and for internal marketing purposes of NRG Home, except as otherwise required by law or as disclosed to you in this Privacy Policy. The information we collect is set out below.

Information You Give Us: NRG Home will not collect any personal information from you unless you provide it to us voluntarily. We may ask you to provide:

  • Contact and identification information including your name, address, government-issued identification card number, social security number, telephone number, email address, date and place of birth or mother's maiden name;
  • Product and service related information, such as information on your energy use, the characteristics of your home, your age, gender and family size, or we may ask you to state your opinion about potential products and services;
  • Credit and financial information, such as billing, credit history or payment history, credit card numbers, banking information and employment and income information; and
  • Rewards and partner information necessary for NRG Home to administer the rewards associated with your account, if any.

Whether or not you choose to provide us with the requested information is your choice, but, if you opt not to provide us with personal information, we may be unable to deliver certain promotions or product information to you that you have requested, or in some instances, service. You may opt out by contacting us at the address listed in the section below entitled "How to Make Your Preferences Known."

Non-personal, Aggregate and Statistical Data: NRG Home may collect certain non-personal or aggregate data. For example, we may use web log information (such as your web browser, operating system, pages visited, etc.) and use "cookies," as defined below, when you visit many of our web pages. For instance, when you visit one of our websites, our web server will automatically recognize some non-personal information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g. Internet Explorer or Safari), the type of operating system you are using (e.g. Windows or Mac), and the domain name and address of your Internet service provider (e.g. AT&T or Comcast).

Email Addresses: NRG Home requests an email address from you so we can respond to your requests for service or information or matters relative to your NRG Home account. We may also offer products and services which are relevant to consumers like you, but you may always opt out by contacting us if you do not wish to receive email solicitations at the address listed in the section below entitled "How to Make Your Preferences Known."

Information from Other Sources: For reasons such as providing better product recommendations or special offers that we think will interest you and to identify persons not already an NRG Home customer, we may receive information from other sources, including our partners, and add it to our information. The sources that provide this information have obtained it from public sources or from voluntary submissions. The type of information we receive may include (but is not limited to) your name, address, telephone number, and in some cases, type and characteristics of your home, your age, and statistical estimates of your family size, income and home value. We also sometimes receive updated delivery and address information so that we can correct our records and deliver your next communication more easily.

How We Collect Information

Information You Give Us: NRG Home does not require potential customers or visitors to our websites to provide personal information, except as necessary to be enrolled as a customer and administer the rewards associated with your account, if any. You may voluntarily choose to enter contests, vote in polls or otherwise express an opinion, or subscribe to one of our products or services. These programs may require you to submit some information in order to participate. These programs and the types of information required are described in more detail below.

Registration/Subscriptions: To be eligible for certain products or services, visitors may need to register using our online registration forms, where visitors may be required to provide us with some personal information. Visitors may also be asked to select a user ID and password. We may ask visitors to submit their name, email address, home address, and zip code. You can always decide not to receive or stop receiving any targeted solicitations from NRG Home that you do not want by contacting us at the address listed in the section below entitled "How to Make Your Preferences Known."

Contests/Sweepstakes: NRG Home may run voluntary contests, sweepstakes and other promotions. We may ask you to provide personal information that is needed in order to administer the contest, sweepstakes or promotion and to notify winners.

Referrals: Occasionally, you will have the opportunity to forward promotional opportunities or other information on the website to friends and/or relatives or to send messages from our websites to friends and/or relatives. This personal referral information you provide to facilitate this communication is used on a one-time basis and is not further retained by NRG Home except in circumstances where we obtain consent from the people you have referred to receive communications from us.

Questionnaires, Surveys and Profile Data: NRG Home may occasionally ask you to complete surveys and opinion polls about your interests, needs, and attitudes. Surveys help us provide better services and products that meet customer needs. Participation is voluntary and these surveys are optional.

Customer Services and Contact Information: If you provide our customer service representatives with feedback on your experiences with our products or services or otherwise submit questions to our customer service representatives or webmasters, you will be asked to supply and/or verify personal information for our record keeping and follow-up.

How We Use Your Information

Personal Information: We may use your personal information to contact you. For example, we may send you marketing or promotional materials including emails or other information; we may respond to your comments or requests for information; or we may contact you if needed in the course of fulfilling your service request. We may also use your personal information to confirm and verify your customer enrollment status, and for credit approval. We may also use your personal information as necessary to provide service to you (including, but not limited to, providing information to our partners, credit card processing or financial institutions to process your payments).

NRG Home does not collect personal information automatically, but we may combine non-personal information collected automatically (e.g., through cookies and web beacons) with your previously submitted personal information. We may also enhance or merge personal information with data obtained from third parties for the same purposes. We use this personal and statistical information about you to improve our marketing and promotional efforts; to statistically analyze site usage; to improve our content and product offerings; and to customize our sites' content, layout and services. We may also use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new services and promotions. We believe these uses allow us to improve our site and better tailor it to meet our visitors' needs. NRG Home occasionally sends emails describing new products, new services, promotions or events. You may contact us if you do not wish to receive email solicitations from us at the address listed in the section below entitled "How to Make Your Preferences Known."

Non-personal, Aggregate and Statistical Data: NRG Home uses web log information (such as your web browser, operating system, pages visited, etc.) to help us design our website, to identify popular features, and for other managerial purposes. However, web logs may be used if necessary to help identify any person attempting to break into or damage our website. We may share web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.

How We May Share Your Information

Except as described in this statement, we will not disclose your personal information outside of NRG Home and its subsidiaries and affiliates without your consent.

For Promotional Purposes: Except in the event of a business transfer, we will not share, trade or sell personal information about you, other than with our subsidiaries and affiliates, for promotional use by any business. However, we may sometimes send offers to NRG Home customers on behalf of other businesses. When we do this, we do not give that business the name, address, telephone number or email address of our customers. When companies acquire other businesses, sell all, or portions of their business, customer information generally is one of the transferred assets. If NRG Home or substantially all of its assets are transferred through merger, acquisition, bankruptcy or any other change of corporate control then, customer information will of course be one of the transferred assets. Aggregated and statistical data from our website visitors may be shared with our partners and our subsidiaries and affiliates. For example, we may let a partner know that approximately "20,000 people visited a web page regarding a specific joint promotion." All employees, contractors and other companies engaged by NRG Home for work that involves access to personal information are contractually required to keep the information confidential and not to use it in any way other than what is necessary to perform their work for NRG Home.

For Protection of NRG Home and Others: We may release personal data, including account information, when we believe release is appropriate to comply with laws, regulations or judicial orders; or to protect the rights, property, or safety of NRG Home, our customers, or others. This includes exchanging information with other companies and organizations for our protection against fraud and credit risk reduction. NRG Home also reserves the right to share the information to respond to duly authorized information requests of governmental authorities or where required by law or regulation.

Cookies and Web Beacons

When you view one of our websites, we may collect some non-personal information about you. The collection of this non-personal information is done either through the "cookie" technology or with "web beacons" (also called "single-pixel gif" or "web pings"). Neither our cookies nor web beacons nor web log information collects any personal information. They do not contain personal information such as your name or email address.

Cookies: When you view one of our websites or interactive advertisements, we may store some information on your computer. This information will be in the form of a small text file, also called a "cookie". Cookies help us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. Most browsers can be configured not to accept cookies or to indicate when a cookie is being sent.

Web Beacons: Web beacons are site instrumentation that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. When you ask us to send you information on a promotion or a newsletter, we may use web beacons to establish how many of the emails are actually opened. In general, any electronic image viewed as part of a web page or email, including an ad banner, can act as a web beacon. Third party advertising networks that serve ads onto any NRG Home website may use cookies and/or web beacons in their advertisements. NRG Home retains no control over such third party cookies and/or web beacons and does not have access to the information related to third party cookies and/or web beacons.

Children's Privacy

NRG Home believes that it is especially important to protect children's privacy online. The NRG Home websites are not directed at children and we do not knowingly collect personal information from children.

Data Security

NRG Home is committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal information from loss, misuse or alteration, including limiting access to such information within NRG Home to authorized individuals and destroying personal information that we decide not to retain in a manner designed to make it unreadable or undecipherable. Agents, contractors, or partners of NRG Home who have access to your personal information in connection with providing services for NRG Home are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for NRG Home.

Accuracy of Your Personal Information

It is important that the personal information you supply to NRG Home is accurate and current. Please keep NRG Home informed of any changes to your personal information by contacting us at the address listed in the section below entitled "How to Make Your Preferences Known."

Accessing Your Personal Information

If you want to know what personal information NRG Home holds about you, or you wish to change personal information that is inaccurate or out of date, please contact us at the address listed below in the section entitled "How to Make Your Preferences Known." Please note that it may not always be possible to modify or remove completely information in our databases, although we will make reasonable efforts to do so upon your written request.

Disposal of Your Personal Information

For personal information not to be retained by NRG Home (due to applicable law or regulation), we will destroy or arrange for the destruction of the records that contain your personal information. NRG Home will take reasonable steps to safeguard and properly dispose of your personal information.

Your Preferences

NRG Home allows you to choose to receive or stop receiving solicitations from us. We accomplish this by maintaining a solicitation preference list in which we record your preferences to receive or not receive solicitations from us. We also use suppression files provided by the Direct Marketing Association and we use the National Do Not Call Registry.

How to Make Your Preferences Known

To NRG Home: You may inform us of your preference not to receive solicitations from us in one of the following ways.

Email us at:privacy@nrghomepower.com

Write us at: NRG Home, Solicitation Preferences, P.O. Box 38781, Philadelphia, PA 19104

Call us at: 855-500-8703

When contacting us by email or mail, be sure to include your name, address, telephone number, and email address. In addition, please indicate your preferences for postal mail, telephone and email communications from NRG Home.

To Other Businesses: If you wish to reduce the amount of national advertising mail or telephone solicitations you receive at home, you may register with the Direct Marketing Association Mail Preference Service and Telephone Preference Service for free by writing to the following addresses:

DMA Mail Preference Service, P.O. Box 643, Carmel, NY 10512

DMA Telephone Preference Service, P.O. Box 1559, Carmel, NY 10512

Be sure to include your complete name, address and telephone number and sign the request. The Mail Preference Service and Telephone Preference Service are consumer services provided by the Direct Marketing Association. When you register for these services, direct marketers will use the information you provide to purge your name, address and telephone number from their marketing campaigns. You should see a reduction in the amount of national advertising solicitations you receive within ninety days of registering with the service. Before making your final decision about registering with the Direct Marketing Association or if you wish to learn more about the privacy initiatives of the Direct Marketing Association, consider visiting the following web site: www.dmaconsumers.org/consumerassistance.html . You may also register online for MPS and TPS at the above web site. There is a fee to register online.

To the National Do Not Call Registry: The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. For more information, go to www.donotcall.gov.

Complaints

NRG Home is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please send us your questions or comments regarding our privacy practices by either sending an email to support@nrghomepower.com, by writing a letter to:

NRG Home, Privacy Compliance Coordinator, P.O. Box 38781, Philadelphia, PA 19104

or by calling us at 855-500-8703. We will be happy to respond to your questions and comments.

Links to Other Sites

Some NRG Home websites may contain links to other sites. NRG Home is not responsible for the privacy practices or the content of such websites. We recommend you carefully read the privacy policies of each site you visit.

Policy Changes

We reserve the right to make changes to this Privacy Policy from time to time. If at some time in the future, we wish to use your information for new unanticipated uses not previously disclosed in our Privacy Policy, we will email you and post the policy changes to this section of our Privacy Policy to notify you of these changes and provide you with the ability to opt out of these new uses. Initially, we will only use information collected from the time of the policy change forward for the new purposes. However, after a reasonable time has transpired, we will use for the new purpose the information collected before the policy change from those who do not opt out.

Your Acceptance of Our Privacy Practices

By providing your personal information in any manner or by using this website or any other NRG Home website or interactive banner ads, you signify your acceptance of this Privacy Policy, and you adhere to the terms and conditions posted on the website. If you do not agree with any of these terms, please do not use this site or submit any personal information. This English version shall always prevail in case of conflicts between it and any translations of our Privacy Policy. This Privacy Policy does not create or confer on any individual or on NRG Home any rights, or impose on NRG Home any obligations beyond any rights conferred or obligations imposed by applicable law or regulation.

Revised July 2013