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Customer Care

If you need some help, just pick up the phone, shoot us an email or drop us a letter.


Monday - Friday, 8:00 a.m. to 8:00 p.m. ET.
Saturday, 9:00 a.m. to 1:00 p.m. ET.

Please include your name, service address and utility account number; it will help us give you the best service. You can expect a reply within three business days.


NRG Home
P.O. Box 38781
Philadelphia, PA19104

In the event of an outage, leak, service interruption or other emergency, please call your local utility directly. Click here for utility contact information.