NRG Home

Customer Care

If you need some help, just pick up the phone, shoot us an email or drop us a letter.

Call

1-855-500-8703
Monday - Friday, 8:00 a.m. to 8:00 p.m. ET.
Saturday, 9:00 a.m. to 1:00 p.m. ET.

Email

support@nrghomepower.com
Please include your name, service address and utility account number; it will help us give you the best service. You can expect a reply within three business days.

Mail

NRG Home
P.O. Box 38781
Philadelphia, PA 19104

In the event of an outage, leak, service interruption or other emergency, please call your local utility directly. Click here for utility contact information.